Leadership is not easy, but it is actually simple. In this book, Sandy outlines 5 simple rules (the WOWplace Rules) that help leaders connect, engage and create deeper relationships with their teams. True leadership - WOW leadership - is one of the most essential skills you can have, regardless of your age, income, position or title. And when done right, the title is actually the LEAST important factor in a leader's effectiveness. WOW leadership principles help leaders connect with their people, build trust and respect, and create higher levels of engagement with their teams. This, in turn, helps the team create higher levels of service, satisfaction and loyalty with customers... so the entire organization benefits. Have you ever caught yourself saying, "I'm trying to engage my team and get them to do what they're supposed to do, but they're just resisting! They won't engage!" Or, "I'm supposed to be able to exhibit all these new leadership skills instantly (now that I have this role), but no one's ever given me any real training, mentoring or coaching that will help me feel more comfortable - more quickly." Or, "I want to do my job well and need to make my numbers, but without the support and help of my team, it will be next-to-impossible!" The good news is that you can reverse these situations by following the lessons and insights Sandy has compiled and put into her newest book. Offering uplifting ideas, illustrative stories, and easy-to-use models, Sandy helps leaders focus on creating the type of environment where people engage at a higher level, proactively look for ways to serve and take ownership for creating WOW experiences for everyone around them.